All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Canada Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
FREE Shipping	14 to 20 business days	FREE
PRIORITY Secured FedEx or DHL Shipping with Tracking	5-10 business days	$275

International Shipping

We offer international shipping to USA 

Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
FREE Shipping	14 to 20 business days	FREE
PRIORITY Secured FedEx Shipping with Tracking	5-10 business days	$275

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@northgreenhouses.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@northgreenhouses.com.